Civil Hospital Faces Patient Dissatisfaction Due to Service Delays and Inefficient Management

Kathmandu. Patients are forced to return without receiving services due to the inability to provide services smoothly at the Civil Hospital in New Baneshwor. The hospital's failure to streamline service delivery has led to patients being compelled to return home without treatment. Patients have to reach the hospital as early as 5 AM to receive services, but they can only get their health checked by a doctor from 9 AM onwards.

Sita Thapaliya, a patient who came to the Civil Hospital for treatment, said, 'I came from Kirtipur for treatment of a stomach problem. I arrived at 5:30 AM to get an OPD ticket for 7 AM.'