How to file an insurance claim and how long does it take to get paid

The general public has realised the need for insurance, but many people remain uninsured because of insufficient knowledge of insurance policies.

Following the massive loss of life and property in the Bhotekoshi disaster, public interest in insurance-related issues has increased. What is the process for life and non-life insurance policyholders to file claims? What roles should insurance companies and government agencies play in ensuring smooth and speedy claim settlements? Kantipur Television’s Matrika Subedi put these and other questions to Purna Bahadur Thapa, deputy director at the Nepal Insurance Authority. Excerpts: