Ncell Admits Technical Glitch After TechPana Investigation Into Unexplained Balance Deductions, Claims Users Were Refunded—but Customer Records Tell a Different Story

Kathmandu. Private telecom operator Ncell has acknowledged that customers were being charged from their main balance even when mobile data was switched off and they were connected to Wi-Fi, attributing the issue to a technical error in its billing system.

The acknowledgment came after TechPana investigated unexplained deductions in the main balance of Ncell users and submitted detailed questions to the company, along with technical evidence.