Hello Sarkar to be Expanded as Citizen Grievance and Integrated Service Management System

Kathmandu. The Office of the Prime Minister and Council of Ministers is preparing to upgrade 'Hello Sarkar' into a Citizen Grievance and Integrated Service Management System to make the hearing of citizens' grievances fast, efficient, transparent, and effective.

For this, a detailed concept paper and draft action plan have been prepared and submitted for discussion, informed Krishna Sapkota, Deputy Secretary of the Hello Sarkar branch. "It has been proposed to upgrade Hello Sarkar to manage grievances received through various multichannel phones, websites, Facebook, WhatsApp, Instagram, email, etc., on a single portal," said Sapkota.